Know Before You Go: COVID-19

Updated: Dec 17, 2020



During this time of pandemic, traveling by air is almost impossible. Not only are airlines cancelling flights, but if cancelled there is delay in refunds and rescheduling. They are also not allowing travel by air unless you can provide proof of extenuating circumstances. We are in the middle of a planet-defining moment where we are unsure what the future can hold for us after the quarantine ends. We write this article to ensure our clients are aware of the confusion and frustration many of you are experiencing and are here to support. We have an optimistic view as we are already seeing a high level of support throughout the world through organizations and public figures to pull us through these difficult times. And when this is all over, we will be eager to help you with the endless possibilities travel holds. Until then, please see the most up-to-date information below surrounding COVID-19 travel along with an FAQ section at the bottom. Information is changing every day which can make it hard to keep up with the facts that are most relevant to you. We strongly recommend reading the coronavirus travel advice from your local authorities and governments such as the Centers for Disease Control and Prevention (CDC), the US Department of State and the guidance from the World Health Organization (WHO), a reliable and trusted source of global news and information. Government coronavirus travel advice As of March 19, 2020, the State Department has issued a Global Level 4 Health Advisory that advises U.S. citizens to avoid all international travel. Additionally, on March 16, the White House issued a statement on coronavirus guidelines that ask to avoid travel. If you do need to travel domestically, please be aware that numerous states have varying forms of shelter-in-place guidelines that restrict the types of businesses that will be open.  Coronavirus travel restrictions for the US

  1. As of March 20, 2020, all non-essential travel between the United States and Canada land border has been temporarily restricted.

  2. As of March 20, 2020, all non-essential travel between the United States and Mexico land border has been temporarily restricted.

  3. As of March 16, 2020, US citizens, legal permanent residents and their immediate family members returning to the United States from the following countries must follow enhanced entry screening and quarantine guidelines:

  • United Kingdom

  • Ireland

  • Schengen Area (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and Switzerland)

  • China

  • Iran


  1. As of March 13, 2020, individuals who are not US citizens or permanent residents cannot travel to the United States from the following countries (with limited exceptions):

  • China

  • Iran

  • Schengen Area (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and Switzerland)

  • United Kingdom

  • Ireland


The US government asks that all individuals traveling to the US from abroad self-isolate for 14 days. Coronavirus travel restrictions by country

  • Australia: Australia announced a travel ban on all non-residents and non-Australian citizens entering Australia that went into effect on March 20, 2020.

  • Brazil: On March 27, 2020, Brazil banned all non-residents from flying to the country. As of March 19, 2020, Brazil has closed all land borders.

  • Canada: As of March 20, 2020, all non-essential travel between the United States and Canada land border has been temporarily restricted due to coronavirus. Additionally, Canada has banned air travel for those who are not citizens or permanent residents (with limited exceptions).  

  • China: As of March 26, 2020, China is no longer allowing non-residents to travel to the country with limited exceptions.

  • France: Per European Union guidelines, non-EU residents are barred from non-essential travel to France until May 15 with limited exceptions.

  • Germany: Per European Union guidelines, non-EU residents are barred from non-essential travel to Germany until May 15 with limited exceptions.

  • Hong Kong: As of March 25, 2020, individuals who are not residents of Hong Kong and are traveling from countries other than mainland China, Macau and Taiwan are not allowed entry. Individuals who are not Hong Kong residents and are traveling from mainland China, Macau and Taiwan will not be allowed entry if they have been overseas less than 14 days prior to their travel to Hong Kong.  

  • Italy: Per European Union guidelines, non-EU residents are barred from non-essential travel to Italy until May 15 with limited exceptions.

  • Japan: Starting April 3, 2020, Japan has enacted a travel ban on non-residents from 73 countries, including the United States.

  • Mexico: As of March 20, 2020, all non-essential travel between the United States and Mexico land border has been temporarily restricted. There are no coronavirus-related travel restrictions for flights between the United States and Mexico, but some airports have additional screening measures that individuals will need to follow.

  • Spain: Per European Union guidelines, non-EU residents are barred from non-essential travel to Spain until May 15 with limited exceptions.

  • United Kingdom: There are no travel bans for individuals traveling to the UK from the United States, but the area is currently under a strict lockdown to prevent the spread of coronavirus.  

Coronavirus Flight Cancellation and Policy Updates American Airlines

  • American Airlines has suspended flights to countries in Europe, Asia and Latin America as well as reduced its domestic flight schedule due to decreased demand and coronavirus travel restrictions.

Frontier Frontier has significantly reduced its flight schedule for domestic flights and has suspended certain flights to Mexico and Canada due to the impact of coronavirus. Delta Delta has significantly reduced its domestic schedule and has suspended flights to Hawaii. Delta has also suspended flights to Canada, Australia, China, Japan and South Korea and has adjusted its schedule in Latin America, the Caribbean and parts of Europe. Spirit Spirit has reduced its April and May flight schedule due to decreased demand, including cancellations for flights to and from New York, Connecticut and New Jersey. To check their updated schedule, click here. United United will suspend all flights to Canada starting April 1, 2020 and will have a reduced flight schedule for Mexico after March 24, 2020. United has also significantly reduced its domestic flights and has suspended certain flights to Hawaii. Coronavirus Frequently Asked Questions How can I stay safe when traveling? There are a lot of practical steps you can take. Regularly wash your hands (with soap and water or an alcohol-based hand gel), avoid touching eyes, nose and mouth and stay at least three feet away from someone who is coughing or sneezing.  I want to cancel my travel plans due to coronavirus. How do I do this and can I get a refund? Ivory Bookings ® is providing full refund for any airline flight purchases done before March 15, 2020. After March 15, 2020 all purchased flights had insurance travel fee issued where a full refund for your airline ticket will be granted if the insurance travel fee was purchased. Do you recommend purchasing travel flight tickets now during the pandemic? With flight cancellations and strict policies in place at the airport due to COVID-19, Ivory Bookings ® is not recommending to purchase flights until most quarantine restrictions are lifted to allow a pleasant experience to your destination. However, we understand there are extenuating circumstances that force us to travel during this time and we remain open for business.

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